City Power says electricity losses have declined from 40,53% in July 2025 to 25,95% in April 2026 as the utility intensifies efforts to improve revenue collection, reduce electricity theft and strengthen network management.
Electricity losses represent the difference between the electricity purchased by the utility and the electricity that is ultimately billed and paid for by customers. The losses include technical losses within the network as well as non-technical losses resulting from illegal connections, meter tampering, electricity theft, bypassed meters, unbilled consumption and billing discrepancies.
According to City Power, the decline reflects the impact of a range of interventions aimed at improving metering accuracy, customer billing and energy accounting across its network.
“The work being undertaken goes beyond revenue collection,” said City Power’s Acting Chief Commercial Officer Thamsanqa Mathiso. “It focuses on correcting historical billing discrepancies, improving metering integrity and ensuring that electricity consumed across the network is accurately accounted for.”
The utility’s revenue enhancement programme has set a target of recovering R2,9 billion by the end of June 2026. City Power says approximately R1,58 billion has been recovered to date through a combination of revenue recovery, metering and compliance interventions.
Measures implemented by the utility include billing corrections and tariff alignment, metering audits, energy balancing initiatives, customer account verification processes, smart meter deployment, illegal connection removals, targeted disconnections and improved consumption monitoring systems.
